Returns & Refunds Policy

Returns & Refunds - Summary 

At SOE Office Desks, we work directly with manufacturers and fulfillment partners to deliver furniture nationwide. Because of this, return eligibility, fees, and refund methods vary by brand. Please review the summary below before placing your order. 

Return Window

  • Most items may be returned within 30 days of delivery
  • Some brands require returns to be requested within 7-10 days
  • Brand-specific exceptions are listed below 

Item Condition

  • Items must be unused, unassembled, and returned in original packaging
  • Original packaging must be retained for all returns

Damaged, Defective, or Lost Items

  • Must be reported within 48 hours of delivery
  • Photos are required
  • We will file a claim with the manufacturer or carrier on your behalf

Return Shipping

  • Return shipping is the customer's responsibility, unless the item is damaged, defective, or shipped incorrectly
  • Shipping charges are non-refundable

Fees

  • Restocking fees range from 10%-35%, depending on the manufacturer
  • Some brands charge additional cancellation or administrative fees

Refund Method

Refunds may be issued to the original payment method or as store credit, depending on the manufacturer's policy

Refund Timing

  • Approved refunds are typically processed within 30 days
  • In some cases, refunds may take up to 60 days

Damaged, Defective, or Lost Items

Please inspect your shipment upon delivery. If damage is visible, note it on the delivery receipt before signing.

If your item arrives damaged, defective, or is lost in transit:

  • Email returns@soeofficedesks.com within 48 hours
  • Include photos and your order number
  • Do not discard the original packaging

We will coordinate directly with the manufacturer or carrier to resolve the claim and guide you through the return or replacement process. 

Order Cancellations

  • Orders canceled after 48 hours are subject to a $50 administrative fee
  • Orders that have already shipped are subject to:
    • Return shipping costs
    • Applicable restocking fees
  • Cancellation requests must be submitted before shipment to avoid additional fees
  • Some brands charge cancellation fees of up to 25% of the order value

Return Authorization (RMA Required)

All returns require a Return Authorization Number (RMA) before being shipped. 

To request an RMA:

  • Email returns@soeofficedesks.com
  • Include your order number, item(s) being returned, and reason for return

Returns sent without authorization may be refused by the manufacturer. 

Brand-Specific Return Policies

These policies override the general policy above.

Zuo Modern

Return Policy

Zuo Modern accepts returns on eligible items within 30 days of delivery. 

Eligibility

  • Items must be unopened, unused, and in original packaging
  • All parts and hardware must be included
  • Return authorization is required prior to shipment

Fees (Non-Defective Returns)

  • Restocking Fee: 30%
  • Return Shipping: Customer's responsibility
  • Shipping charges are non-refundable

Refunds are issued as store credit after the item is received and inspected.

Defective or Damaged Items

  • Must be reported promptly after delivery
  • If approved, Zuo Modern may issue a carrier call tag
  • Return shipping may be covered for verified defects 

Refund Timing

Credits are typically issued within 7 business days after inspection

Return Authorization Required

Please contact SOE Office Desks at: returns@soeofficedesks.com

Whiteline Modern Living

Return Policy

Whiteline Modern Living accepts returns within 30 days from the invoice date. 

Eligibility

  • Notification of return must be made within 48 hours of receipt
  • Items must be unused, undamaged, and in original packaging
  • Return authorization is required prior to shipment

Fees (Non-Defective Returns)

  • Restocking Fee: 25%
  • Return Shipping: Customer's responsibility
  • Shipping charges are non-refundable

For LTL (Less-Than-Truckload) shipments, same-day cancellation is subject to a $150 fee.