Returns/Exchanges
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery, failure to note damages may lead to automatic denial of any future claim. If your item(s) do arrived damaged, please send photos to returns@soeofficedesks.com and we will process an insurance claim on your behalf. Returns are typically accepted within 10 to 30 days of delivery, policies vary by brand. Do not discard or damage original package because it will be used to return the item. If your item arrives damaged, defective, or is lost in transit, please email us at returns@soeofficedesks.com. Our team will promptly file a claim with the manufacturer on your behalf and guide you through the return process.
Damaged, Defective, or Lost Items
The return window for damaged or defective products is the same as noted above. In these cases, most brands cover return shipping costs, with the exception of Techni Mobili, which requires the customer to cover return shipping. Claims for lost items must be reported within 2 days of the carrier’s delivery notification.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. If you would like to cancel your order or request a refund for any of the reasons listed below, please email us at returns@soeofficedesks.com. Our team will handle the claim process with the manufacturer on your behalf and keep you updated every step of the way.
Buyer's Remorse, Incorrect Orders, or Exchanges:
Most brands allow returns within 30 days for items in their original condition and packaging. Please note that Techni Mobili furniture must be returned within 10 days of delivery. Refunds may be issued as store credit (e.g., Zuo Modern) or as a refund to your original payment method (credit or debit card), depending on the supplier’s policy. Shipping costs are non-refundable, and returns are subject to a restocking fee (10%–35%, depending on the manufacturer). For Walker Edison products, a flat $50 fee also applies.
Order Cancellations:
Cancellation requests must be received before your order ships. Depending on the brand, cancellation fees may apply (up to 25% of the total order value).
