Returns Policy

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery, failure to note damages may lead to automatic denial of any future claim. If your item(s) do arrived damaged, please send photos to returns@soeofficedesks.com and we will process an insurance claim on your behalf. Returns are typically accepted within 10 to 30 days of delivery, policies vary by brand. Do not discard or damage original package because it will be used to return the item. If your item arrives damaged, defective, or is lost in transit, please email us at returns@soeofficedesks.com. Our team will promptly file a claim with the manufacturer on your behalf and guide you through the return process.

Damaged, Defective, or Lost Items
The return window for damaged or defective products is the same as noted above. In these cases, most brands cover return shipping costs, with the exception of Techni Mobili, which requires the customer to cover return shipping. Claims for lost items must be reported within 2 days of the carrier’s delivery notification.

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $50 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. If you would like to cancel your order or request a refund for any of the reasons listed below, please email us at returns@soeofficedesks.com. Our team will handle the claim process with the manufacturer on your behalf and keep you updated every step of the way. 

Buyer's Remorse, Incorrect Orders, or Exchanges: 

Most brands allow returns within 30 days for items in their original condition and packaging. Please note that Techni Mobili furniture must be returned within 10 days of delivery. Refunds may be issued as store credit (e.g., Zuo Modern) or as a refund to your original payment method (credit or debit card), depending on the supplier’s policy. Shipping costs are non-refundable, and returns are subject to a restocking fee (10%–35%, depending on the manufacturer). For Walker Edison products, a flat $50 fee also applies.

Order Cancellations:

Cancellation requests must be received before your order ships. Depending on the brand, cancellation fees may apply (up to 25% of the total order value).

Brand Policies

Whiteline Modern Living: There will be no charge for cancelling an order that has not been shipped.  Cancelled orders for products that already left WHITELINE warehouse will be subject to the return policy. For LTL shipments, a fee of $150 will be applied upon same day cancellation.

Zentique: Prior to placing your order through our website, we encourage that you check your order so it is as you intended it to be. Please be sure that if you 
have a deadline to meet, confirm with our customer support team whether deadlines can be met. Once an order has been processed and ready to ship, 
there is a cancellation fee of $50.00. All orders that are paid in full will receive a store credit with Zentique. 

Return Policy For Specific Brands

Zuo Modern

Return Policy

Zuo will accept return(s) of any UNOPENED PRODUCT, THAT IS IN ORIGINAL PACKAGING with 30% RESTOCKING FEE within 30 days of the DELIVERY DATE for credit towards your account. 

All returns require a RETURN AUTHORIZATION NUMBER before the item can be shipped or returned to Zuo Modern.                                                                                     

We DO NOT provide payment for RETURN SHIPPING except for defects or order processing irregularities- on a pre-approved basis. 

How To Process A Return

Please email returns@soeofficedesks.com for a RETURN AUTHORIZATION NUMBER. Each request must include the original order number or purchase order, items needing returned, number of items and reason for return. 

Make sure to include this RETURN AUTHORIZATION NUMBER on return labels or on box. Credit will not be issued without RETURN AUTHORIZATION NUMBER on labels or box.

All items need to returned in ZUO Modern's original packaging, including all parts and hardware. 

If the return is an exchange for damaged merchandise, notify Zuo Modern and we will confirm that we need the damaged item returned and then we will issue a UPS CALL TAG. Otherwise the customer is responsible for all return shipping. 

Once item is returned and inspected the RETURN AUTHORIZATION NUMBER will be processed and credit will be issued to the account within 7 business days from delivery of return. Each account will receive a credit memo for the returned item(s). 

Whiteline Modern Living:

Return Policy

Returns are accepted within 30 days from the invoice date. Returned items are subject to a 25% restocking fee and notification of return must be made no later than 48 hours after receipt of merchandise. Shipping charges are not refundable. The customer is responsible for repackaging and return transportation. Returned items must be shipped back to WHITELINE in their original packaging, with no signs of use, wear or damage.

Upon receipt, WHITELINE will inspect the package for any damage and reserves the right to partially or wholly accept or deny the return, or deduct any damage repair cost from the refund balance. Refunds will be issued within 14 days from the receipt of the returned merchandise; on the other hand, Credit to your account will occur as soon as the product is received and inspected.

If the return is an exchange for damaged merchandise, WHITELINE will replace the defective item or part at no cost to the customer.

Customers must obtain a RMA (Return Merchandise Authorization) from SOE Office Desks prior to the return of any merchandise. Failure to obtain such authorization may result in refusal of return from the manufacturer.

Anderson Teak: