Returns & Refunds Policy

Returns & Refunds - Summary 

At SOE Office Desks, we work directly with manufacturers and fulfillment partners to deliver furniture nationwide. Because of this, return eligibility, fees, and refund methods vary by brand. Please review the summary below before placing your order. 

Return Window

  • Most items may be returned within 30 days of delivery
  • Some brands require returns to be requested within 7-10 days
  • Brand-specific exceptions are listed below 

Item Condition

  • Items must be unused, unassembled, and returned in original packaging
  • Original packaging must be retained for all returns

Damaged, Defective, or Lost Items

  • Must be reported within 48 hours of delivery
  • Photos are required
  • We will file a claim with the manufacturer or carrier on your behalf

Return Shipping

  • Return shipping is the customer's responsibility, unless the item is damaged, defective, or shipped incorrectly
  • Shipping charges are non-refundable

Fees

  • Restocking fees range from 10%-35%, depending on the manufacturer
  • Some brands charge additional cancellation or administrative fees

Refund Method

Refunds may be issued to the original payment method or as store credit, depending on the manufacturer's policy

Refund Timing

  • Approved refunds are typically processed within 30 days
  • In some cases, refunds may take up to 60 days

Damaged, Defective, or Lost Items

Please inspect your shipment upon delivery. If damage is visible, note it on the delivery receipt before signing.

If your item arrives damaged, defective, or is lost in transit:

  • Email returns@soeofficedesks.com within 48 hours
  • Include photos and your order number
  • Do not discard the original packaging

We will coordinate directly with the manufacturer or carrier to resolve the claim and guide you through the return or replacement process. 

Order Cancellations

  • Orders canceled after 48 hours are subject to a $50 administrative fee
  • Orders that have already shipped are subject to:
    • Return shipping costs
    • Applicable restocking fees
  • Cancellation requests must be submitted before shipment to avoid additional fees
  • Some brands charge cancellation fees of up to 25% of the order value

Return Authorization (RMA Required)

All returns require a Return Authorization Number (RMA) before being shipped. 

To request an RMA:

  • Email returns@soeofficedesks.com
  • Include your order number, item(s) being returned, and reason for return

Returns sent without authorization may be refused by the manufacturer. 

Brand-Specific Return Policies

These policies override the general policy above.

Zuo Modern

Return Policy

Zuo Modern accepts returns on eligible items within 30 days of delivery. 

Eligibility

  • Items must be unopened, unused, and in original packaging
  • All parts and hardware must be included
  • Return authorization is required prior to shipment

Fees (Non-Defective Returns)

  • Restocking Fee: 30%
  • Return Shipping: Customer's responsibility
  • Shipping charges are non-refundable

Refunds are issued as store credit after the item is received and inspected.

Defective or Damaged Items

  • Must be reported promptly after delivery
  • If approved, Zuo Modern may issue a carrier call tag
  • Return shipping may be covered for verified defects 

Refund Timing

Credits are typically issued within 7 business days after inspection

Return Authorization Required

Please contact SOE Office Desks at: returns@soeofficedesks.com

Whiteline Modern Living

Return Policy

Whiteline Modern Living accepts returns within 30 days from the invoice date. 

Eligibility

  • Notification of return must be made within 48 hours of receipt
  • Items must be unused, undamaged, and in original packaging
  • Return authorization is required prior to shipment

Fees (Non-Defective Returns)

  • Restocking Fee: 25%
  • Return Shipping: Customer's responsibility
  • Shipping charges are non-refundable

For LTL (Less-Than-Truckload) shipments, same-day cancellation is subject to a $150 fee. 

Defective or Damaged Items

  • Defective items may be replaced at no cost
  • Whiteline reserves the right to partially or fully deny returns after inspection

Refund Timing 

  • Refunds are issued within 14 days of receipt and inspection
  • Credits may be issued sooner upon inspection 

Return Authorization Required

Please contact SOE Office Desks at: returns@soeofficedesks.com

Anderson Teak

Return Policy 

Anderson Teak accepts returns within 30 days of delivery for eligible items.

Eligibility

  • Items must be unused, unassembled, and in original packaging
  • All hardware and accessories must be included
  • Cushion orders are final sale
  • Return authorization is required

Fees (Non-Defective Returns)

  • Restocking Fee: 15%
  • Return Shipping: Customer's responsibility 
  • Shipping charges are non-refundable

Defective or Damaged Items

  • Claims for defects or missing parts must be submitted within 7 days of delivery
  • Photos are required
  • Transit damage must be noted on the freight bill at delivery

Refund Timing

Refunds are processed after receipt and inspection of the returned item. 

Return Authorization Required

Please contact SOE Office Desks at: returns@soeofficedesks.com

Zentique

Return Policy

Zentique accepts authorized returns within 30 days of delivery.

Eligibility

  • Items must be returned within 5-10 business days after return approval
  • Items must be unused and in original packaging 
  • Return authorization is required prior to shipment

Fees (Non-Defective Returns)

  • Restocking Fee: Up to 25%
  • Return Shipping: Customer's responsibility
  • Shipping charges are non-refundable

Zentique reserves the right to partially or fully deny returns based on item condition. 

Defective or Damaged Items

  • Must be reported promptly
  • Replacement or refund is issued after inspection
  • No replacement will be shipped until returned items are received 

Refund Timing

Refunds or credits are issued after inspection and approval. 

Return Authorization Required

Please contact SOE Office Desks at: returns@soeofficedesks.com

Walker Edison

Return Policy

Walker Edison offers a 30-day return policy on most items. 

Eligibility

  • Returns must be requested within 30 days of delivery
  • Items must be unassembled and returned in original packaging
  • Assembled items and final sale items are not eligible for return

Fees (Non-Defective Returns)

For returns not related to defects, damage, or incorrect shipment, the following fees apply: 

  • Flat Fee: $50 per item
  • Restocking Fee: 10% of the product purchase price
  • Shipping Fees:
    • If charged at the time of purchase, shipping fees are non-refundable
    • Restocking fees are calculated based on the product price excluding shipping

Refunds are issued to the original form of payment once the returned item is received and inspected by the manufacturer, minus applicable fees.

Defective, Damaged, or Incorrect Items

  • Must be reported promptly after delivery
  • Shipping and restocking fees are waived for eligible claims
  • Documentation and photos may be required

Order Cancellations

  • Cancellation requests must be submitted the same day the order is placed for the best chance of approval
  • Orders that have already shipped may not be eligible for cancellation
  • If a shipped order is successfully returned:
    • A 10% restocking fee may apply for buyer's remorse cancellations 
  • Orders canceled after delivery are subject to the standard return policy